A blocked toilet is the most honest emergency in the house. There’s no pretending it isn’t happening, there’s usually a queue forming, and there is a very specific moment of dread just before you look into the bowl and flush. (Don’t flush. See the steps above. We’ve mopped up too many optimists.)
Here’s what makes us different from every other number you could ring: we genuinely don’t mind. Not in the gritted-teeth, “someone’s got to do it” way. Blocked toilets and sinks are quick, solvable, satisfying puzzles, and the person arriving at your door is pleased to be there. No sighing at you, no “what did you put down here then” interrogation. You’re having a bad morning; we’re having a normal Tuesday.
Toilets block on the usual suspects: wet wipes (even the “flushable” ones, which flush in the same sense that a brick technically flies), kids’ toys, air fresheners that dive off the cistern, and too much paper. Most clear in under an hour with the right tools rather than a supermarket plunger.
Sinks are almost always fat and food in the kitchen, or hair and soap in the bathroom, packed into the trap or the first bend. If more than one fixture is draining slowly at once, the problem is further down the line, and we’ll find it rather than just emptying the trap and hoping.
What it costs: most blocked toilets and sinks in the TW area run £80–£160, with out-of-hours visits from £150. Price agreed before we start, fixed when we finish. If it turns out the real problem is the main drain, we’ll show you, explain the options, and never charge twice for one problem.
What to do right now in Surbiton
- Don't flush again 'to see'. If the bowl is full, a second flush has exactly one place to go, and it's your bathroom floor.
- Turn off the water to a filling toilet at the isolation valve on the inlet pipe (small screw or lever), or hold the float arm up inside the cistern.
- For a blocked sink, stop the taps and don't reach for caustic soda. It generates heat, can damage the trap, and makes the pipe dangerous to work on.
- Call us. Describing the problem is our job to make easy, and no, whatever it is, it will not be the worst thing we've seen this week.
Blocked Toilet & Sink help, local to Surbiton
Victorian villas turned into flats: one house, four kitchens and a single clay run that was never asked.
Surbiton is the Surrey bank’s Victorian suburb, KT5 and KT6, built around the railway and the river, with avenues of tall villas off Victoria Road and 1930s semis filling Berrylands and the edge of Tolworth. Most of the villas are flats now, and that conversion is the whole drainage story. One house, built for one family and one scullery sink, now has four kitchens, four bathrooms and the same single clay run to the sewer it had in 1890.
So Surbiton blocks from the top down and floods from the bottom up. Grease and wipes from the upper flats collect in the one shared run, and the ground-floor flat is the first to know. We clear from the external chamber, jet rather than rod because a hole through the grease lasts a month and a clean pipe lasts years, and we give the freeholder or managing agent a straight account of what came out, since the next conversation is about who pays.
The avenues’ plane trees take care of the rest, finding every joint that a century of ground movement has opened. We cover Surbiton, Berrylands and Long Ditton at any hour from the Kingston side of our patch.
We cover all of Surbiton (KT5, KT6) — from Surbiton station, Victoria Road, Claremont Gardens and across Kingston upon Thames, Tolworth, Long Ditton. Being genuinely local means we already know what Surbiton's drains are made of, and how fast we can be at your door.More about drains in Surbiton →