A blocked toilet is the most honest emergency in the house. There’s no pretending it isn’t happening, there’s usually a queue forming, and there is a very specific moment of dread just before you look into the bowl and flush. (Don’t flush. See the steps above. We’ve mopped up too many optimists.)
Here’s what makes us different from every other number you could ring: we genuinely don’t mind. Not in the gritted-teeth, “someone’s got to do it” way. Blocked toilets and sinks are quick, solvable, satisfying puzzles, and the person arriving at your door is pleased to be there. No sighing at you, no “what did you put down here then” interrogation. You’re having a bad morning; we’re having a normal Tuesday.
Toilets block on the usual suspects: wet wipes (even the “flushable” ones, which flush in the same sense that a brick technically flies), kids’ toys, air fresheners that dive off the cistern, and too much paper. Most clear in under an hour with the right tools rather than a supermarket plunger.
Sinks are almost always fat and food in the kitchen, or hair and soap in the bathroom, packed into the trap or the first bend. If more than one fixture is draining slowly at once, the problem is further down the line, and we’ll find it rather than just emptying the trap and hoping.
What it costs: most blocked toilets and sinks in the TW area run £80–£160, with out-of-hours visits from £150. Price agreed before we start, fixed when we finish. If it turns out the real problem is the main drain, we’ll show you, explain the options, and never charge twice for one problem.
What to do right now in Isleworth
- Don't flush again 'to see'. If the bowl is full, a second flush has exactly one place to go, and it's your bathroom floor.
- Turn off the water to a filling toilet at the isolation valve on the inlet pipe (small screw or lever), or hold the float arm up inside the cistern.
- For a blocked sink, stop the taps and don't reach for caustic soda. It generates heat, can damage the trap, and makes the pipe dangerous to work on.
- Call us. Describing the problem is our job to make easy, and no, whatever it is, it will not be the worst thing we've seen this week.
Blocked Toilet & Sink help, local to Isleworth
Georgian riverside lanes and big new riverside developments, sharing very different pipes.
Isleworth is two centuries of drainage in one postcode. Old Isleworth, the lanes around the church and the London Apprentice, is genuinely historic: Georgian and Victorian buildings on narrow, eccentric drain runs, some routed in ways that only make sense if you know where the wharves and orchards used to be. The camera goes down an Old Isleworth drain and finds brickwork older than the borough. We love it here. The drains have stories.
New Isleworth is the other end of the timeline: the big riverside and hospital-quarter developments have brought thousands of modern flats, all pumping into communal stacks and new adopted sewers. Modern pipe, modern problems: wet wipes at apartment-block scale, and communal runs where one floor’s habits become five floors’ blockage. Management companies of TW7, we do surveys, planned jetting and honest reports, and we turn up when the residents’ group chat is already on fire.
In between sit the Victorian terraces off the Twickenham Road and the interwar streets towards Osterley, with the Duke of Northumberland’s River keeping the water table lively on its way to the Thames. Whichever Isleworth you live in, TW7 is covered 24/7, and the person answering actually knows where Mill Plat is.
We cover all of Isleworth (TW7) — from Old Isleworth, Syon Park, the Duke of Northumberland's River and across Brentford, Hounslow, Twickenham. Being genuinely local means we already know what Isleworth's drains are made of, and how fast we can be at your door.More about drains in Isleworth →