Drain trouble in Richmond? We answer 24/7.

Yes, TW9 and TW10 around the clock, including Kew, Petersham, Ham and the Richmond Hill streets. We are local rather than a national call centre routing you to whoever is nearest, which is the difference you notice at 3am.

That is exactly where relining earns its keep. The terraces off Sheen Road, the villas on Richmond Hill and the Petersham cottages mostly run on clay pipework laid before the First World War, and nobody has ever been keen to dig it up. We repair the pipe from the inside and the listed garden wall never knows we were there.

The planes and horse chestnuts around Richmond Green and the park edges push fine roots into every available pipe joint looking for water, and century-old clay runs offer a joint every few feet. A root-bound drain re-blocks on a schedule until the actual ingress point is found and sealed, which is why we survey rather than just clear and leave.

Treat it as urgent and stop using water in the house. Foul water in a basement kitchen does serious damage per hour, and around Richmond Hill and Kew that gets expensive faster than almost anywhere. Call straight away, and photograph everything before you clean up so the insurance evidence exists.

Pipes inside your boundary serving only your property are yours; shared drains and the sewers beyond are usually Thames Water's. In Richmond's older terraces the shared runs are common, so your blockage genuinely may be theirs. We will say so honestly on the phone rather than turning up to charge you for it.