A blocked toilet is the most honest emergency in the house. There’s no pretending it isn’t happening, there’s usually a queue forming, and there is a very specific moment of dread just before you look into the bowl and flush. (Don’t flush. See the steps above. We’ve mopped up too many optimists.)
Here’s what makes us different from every other number you could ring: we genuinely don’t mind. Not in the gritted-teeth, “someone’s got to do it” way. Blocked toilets and sinks are quick, solvable, satisfying puzzles, and the person arriving at your door is pleased to be there. No sighing at you, no “what did you put down here then” interrogation. You’re having a bad morning; we’re having a normal Tuesday.
Toilets block on the usual suspects: wet wipes (even the “flushable” ones, which flush in the same sense that a brick technically flies), kids’ toys, air fresheners that dive off the cistern, and too much paper. Most clear in under an hour with the right tools rather than a supermarket plunger.
Sinks are almost always fat and food in the kitchen, or hair and soap in the bathroom, packed into the trap or the first bend. If more than one fixture is draining slowly at once, the problem is further down the line, and we’ll find it rather than just emptying the trap and hoping.
What it costs: most blocked toilets and sinks in the TW area run £80–£160, with out-of-hours visits from £150. Price agreed before we start, fixed when we finish. If it turns out the real problem is the main drain, we’ll show you, explain the options, and never charge twice for one problem.
What to do right now in Osterley
- Don't flush again 'to see'. If the bowl is full, a second flush has exactly one place to go, and it's your bathroom floor.
- Turn off the water to a filling toilet at the isolation valve on the inlet pipe (small screw or lever), or hold the float arm up inside the cistern.
- For a blocked sink, stop the taps and don't reach for caustic soda. It generates heat, can damage the trap, and makes the pipe dangerous to work on.
- Call us. Describing the problem is our job to make easy, and no, whatever it is, it will not be the worst thing we've seen this week.
Blocked Toilet & Sink help, local to Osterley
A 1930s suburb on heavy clay: salt-glazed runs under long gardens, and a park full of trees next door.
Osterley is the leafy 1930s corner of TW7, laid out around the Piccadilly line station with the park on one side and the Great West Road on the other. The houses are consistent, the gardens are long, and the drains are salt-glazed clay runs that travel the length of those gardens before they find the sewer. That geometry is the whole story: twenty metres of shallow pipe gives a blockage plenty of room to hide, and a rod from the gully rarely gets there.
The ground does its bit. Osterley sits on London clay, which swells in wet winters and shrinks in dry summers, and ninety years of that has eased the joints apart. A displaced joint catches debris, lets roots in from the park-side trees and, eventually, drops. The camera shows all three stages clearly, and the earlier we see it the cheaper the fix.
We also get called before building work. A lot of Osterley semis are getting extensions over the original run, and a survey first is far cheaper than a collapsed drain under a new kitchen floor. We cover Osterley from Isleworth and Hounslow, at any hour.
We cover all of Osterley (TW7) — from Osterley Park, Osterley station, the Great West Road and across Isleworth, Hounslow, Brentford. Being genuinely local means we already know what Osterley's drains are made of, and how fast we can be at your door.More about drains in Osterley →