A blocked toilet is the most honest emergency in the house. There’s no pretending it isn’t happening, there’s usually a queue forming, and there is a very specific moment of dread just before you look into the bowl and flush. (Don’t flush. See the steps above. We’ve mopped up too many optimists.)
Here’s what makes us different from every other number you could ring: we genuinely don’t mind. Not in the gritted-teeth, “someone’s got to do it” way. Blocked toilets and sinks are quick, solvable, satisfying puzzles, and the person arriving at your door is pleased to be there. No sighing at you, no “what did you put down here then” interrogation. You’re having a bad morning; we’re having a normal Tuesday.
Toilets block on the usual suspects: wet wipes (even the “flushable” ones, which flush in the same sense that a brick technically flies), kids’ toys, air fresheners that dive off the cistern, and too much paper. Most clear in under an hour with the right tools rather than a supermarket plunger.
Sinks are almost always fat and food in the kitchen, or hair and soap in the bathroom, packed into the trap or the first bend. If more than one fixture is draining slowly at once, the problem is further down the line, and we’ll find it rather than just emptying the trap and hoping.
What it costs: most blocked toilets and sinks in the TW area run £80–£160, with out-of-hours visits from £150. Price agreed before we start, fixed when we finish. If it turns out the real problem is the main drain, we’ll show you, explain the options, and never charge twice for one problem.
What to do right now in New Malden
- Don't flush again 'to see'. If the bowl is full, a second flush has exactly one place to go, and it's your bathroom floor.
- Turn off the water to a filling toilet at the isolation valve on the inlet pipe (small screw or lever), or hold the float arm up inside the cistern.
- For a blocked sink, stop the taps and don't reach for caustic soda. It generates heat, can damage the trap, and makes the pipe dangerous to work on.
- Call us. Describing the problem is our job to make easy, and no, whatever it is, it will not be the worst thing we've seen this week.
Blocked Toilet & Sink help, local to New Malden
Interwar suburb on the Beverley Brook: long 1930s runs, a brook that backs up in storms, and grease from one of London's best restaurant streets.
New Malden, KT3, is interwar London at its most complete: street after street of 1930s semis between Kingston Road and the Beverley Brook, with a High Street that has become one of the best places to eat in south-west London. Both facts matter underground.
The semis have long garden runs with a gentle fall towards the brook, and the brook itself is the local wildcard. After heavy rain it runs high, the surface water system backs up, and gullies that are perfectly clear overflow because the water has nowhere to go. We get a lot of storm calls here and the honest answer is sometimes that the drain is fine and the brook is full. We would rather tell you that than clear a clear pipe and charge for it.
The High Street is a grease story. Dozens of kitchens on small, old pipes produce fatbergs that we find professionally fascinating and restaurateurs find expensive, and a planned jetting schedule beats a Friday-night flood every time. We cover New Malden, Old Malden and Coombe at any hour from the Kingston side.
We cover all of New Malden (KT3) — from the High Street, New Malden station, Beverley Brook and across Kingston upon Thames, Raynes Park, Worcester Park. Being genuinely local means we already know what New Malden's drains are made of, and how fast we can be at your door.More about drains in New Malden →